Refund policy

 

Because each print is produced when you order it, returns or exchanges for change of mind are not accepted. This keeps unnecessary materials out of landfill.

Damaged, defective, or incorrect items If your order arrives damaged, defective, or incorrect, please contact hello@whatshepictures.com within 14 days of the order being recorded as delivered by the courier, with your order number and a clear photo of the issue. Additional photos or further information may be requested to verify the claim. If the claim is approved, a replacement will be sent. Where replacement is not possible, a full refund will be issued instead.

Normal product variation Minor variations in colour, paper texture, or finish are characteristic of fine art printing and do not constitute defects. Differences between on-screen images and the printed product are normal, as most home and phone screens are not colour-calibrated.

Lost in transit Lost-in-transit claims are handled in accordance with the Shipping Policy.

Order modifications and cancellations Because prints go into production shortly after order, modifications or cancellations are not always possible. Please contact hello@whatshepictures.com as soon as possible if you need to change your order. Changes will be accommodated where possible.

Refunds Approved refunds are processed to the original payment method. Funds typically appear within 5-10 working days, depending on your bank or card issuer. If the original payment method is no longer available, an alternative arrangement may be made on a case-by-case basis.

Limit of liability To the maximum extent permitted by law, liability for any claim is limited to the price paid for the affected item, and indirect, consequential, or incidental losses are not covered.

Australian Consumer Law For customers in Australia, this policy operates in addition to your rights under the Australian Consumer Law. The ACL provides that goods are guaranteed to be of acceptable quality, fit for purpose, and match their description. Where these guarantees are not met, you are entitled to a remedy under the ACL.

International customers For customers outside Australia, this policy operates alongside any applicable consumer protection laws in your country of residence.

How to make a claim For any questions or to make a claim, please email hello@whatshepictures.com with your order number and a description of the issue.